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Ambulance care

People can require medical assistance for multiple reasons. In medical emergencies, this need for assistance is so urgent, that an ambulance is sent to the incident scene directly. This is done to prevent the patient from dying or sustain permanent injury. In some cases it could be the case that foreign ambulances can be at the incident scene faster than national ambulances. Especially in border regions, it could be the case that a foreign ambulance is called to the incident scene. In total, over 400 ambulances cross the border anually, that are about 1 to 2 per day. Differences in laws and regulations, however, make it everything but self-evident that ambulances are allowed to cross the border to provide the necessary assistance. 

112 emergency call

Wherever you are in the Euregion Meuse-Rhine, you always need to call 112 in case of a medical emergency. In case you call using your mobile phone and are in a border region, it could be the case that your mobile phone is connected to a foreign network. This could cause your 112 emergency call to be answered by a foreign dispatch center. It is because of the EMRIC collaboration, that you call will be forwarded to the dispatch center responsible for the region in which you currently are. This dispatch center will further process your call and check, which ambulance can be at the incident scene fastest. 

Choice of hospital

The ambulance that provides assistance at the incident scene, has to bring the patient to a hospital in the region. When choosing which hospital to bring the patient to, multiple factors are of importance:

  • The condition of the patient: Dependent on the condition of the patient and the care (specialisation) needed, a hospital is chosen. Patients with burns will usually be brought to Aachen, as they are specialised in treating these patients.
  • The wish of the patient: In case the patient is responsive en the needed care can be provided in multiple hospitals within the region, a hospital will be chosen in consultation with the patient. An example of this is a German speaking patient living in Vaals, who wants to be brought to the hospital in Aachen. 


Based on these factors, a hospital within the region will be selected that can best provide the needed care for the patient.